A user has reported a concerning issue with their nearly decade-old Dell XPS 9370 laptop, claiming that worn-down carbon fiber palm rests have caused them physical discomfort and even minor injuries. The user, Parker Drouillard, described experiencing a sensation akin to "pins and needles" and being "stabbed by carbon fibers" every time they used the device. They shared images, including one taken under a microscope, appearing to show flecks of carbon fiber embedded in their skin.
Drouillard suggested that the design might be a health hazard, noting the prolonged use of the laptop. The XPS 13 model in question, dating from around 2018, features black and white variants with carbon fiber composite palm rests. These are the areas reportedly worn down by extensive use. The user also reported irritation to their contact lenses, which they suspect is linked to the carbon fiber.
While a timestamp on the microscope video suggests 2019, reverse image searches indicate the photos themselves are original. The user has since applied tape to the palm rests as a temporary solution, with commenters suggesting alternatives like epoxy or stickers.
Carbon fiber is a common material in PC hardware due to its strength and low weight, used in products ranging from mice to keyboards and other laptops. However, when this material splinters, it can be hazardous. Embedded fragments can be difficult to remove, potentially break further, and some types of carbon fiber may have toxic coatings. The risk of infection and rashes is also elevated when foreign material is embedded in the skin, not to mention the danger of ingestion if the fibers transfer to the mouth.
Dell has not yet publicly responded to the complaint. While the specific treatment and usage history of Drouillard's laptop over the past decade are unknown, this incident raises questions about the long-term effects and durability of carbon fiber components in frequently used consumer electronics.